How and when should I make my Spa appointments?
We are an online scheduling company. Reservations for our services should be done online using our online booking system schedulicity. We encourage you to schedule your services well in advance as we tend to stay very busy. Nights, weekends and couples massages book up quickly and may require 2-3 weeks advance notice. Spa appointments must be held with a credit card.
What is the Spa's cancellation policy?
We ask that you give us a minimum of 24 hours notice if you must cancel or change an appointment. The full service cost will be charged for any no-show appointment, 50% of full menu price will be charged for same day cancellations.
What time should I arrive for my service?
We ask that you arrive at least 5 minutes prior to the start time of your service.
What if I'm late?
Arriving late will limit the time for your spa treatment, lessening its effectiveness and your enjoyment. As your service was reserved at a specific time, your treatment will end at its set time so that the next guest is not inconvenienced and the full menu price will apply. Certain services such as waxing may need to be rescheduled and full menu price will be charged.
Can I bring my kids to The Spa?
While we do offer services for minors. For the comfort of all guests, if they are not scheduled for an appointment we ask that they do not accompany you for your service.
What if I have special medical conditions?
Please let us know of any special needs or concerns when you book your services. Your therapist will also review your health history with you before beginning your service. If they believe that the service you are scheduled for is unsafe based on any information given, they may recommend canceling the service, booking another service or modifying the service to make it safe for you. As we are most concerned about your safety and comfort,we reserve the right to refuse service to any guest at any time.
What should I wear during my treatment?
Please disrobe to the level of your comfort in order to enjoy your service. Our therapists are fully trained in proper draping procedures to ensure your privacy and comfort.
Scheduling Appointments - Please make a reservation in advance for spa services. While we do accept same day reservations, we cannot guarantee appointment times will be available. We are an online scheduling spa, please click here to schedule your next appointment. A major credit card is required to hold all appointments. If you have any questions please give us a call and leave a message and we will give you a return call promptly. As a courtesy we send an email confirmation at the time of booking and reminder 48 hours before your treatment, however we will not be held responsible for technological difficulties. Please write your appointment time down in a secure location.
Canceling an Appointment - Please provide us with at least 24 hours notice for canceling or rescheduling an appointment to avoid being charged the full service price. As a courtesy we send an email confirmation at the time of booking and reminder 48 hours before your treatment, however we will not be held responsible for technological difficulties. Please write your appointment time down in a secure location.
Valuables - Please leave valuables at home. Please do not wear jewelry or watches during your treatment. Sanctuary is not responsible for lost or stolen items.
Payment Options - We accept MasterCard, Visa, American Express, Discover, cash, and Sanctuary Spa gift certificates. At this time we do not accept Spa Finder and are not affiliated with Groupon.
Booking Requirements - A major credit card is required at the time of booking.
Gift Cards - For your convenience, gift cards can be purchased online through Giftfly. They can be printed, emailed or text to the recipient.